Return & Refund Policy
Effective Date: January 1, 2025
St. John’s Dixie Cemetery & Crematorium
737 Dundas Street East, Mississauga, ON L4Y 2B5
Phone: (905) 566-9403
Email: [email protected]
Website: www.stjohnsdixie.com
1. Overview
All sales made through our online shop are carefully processed to ensure accuracy, respect, and timely preparation. Because many of our items and services relate to memorialization and cemetery operations, all purchases are considered final unless otherwise required by law.
2. No Shipping – Pick-Up Only
Items purchased through the shop are available for pick-up only at our Mississauga location. Once an order has been confirmed and payment processed, the item will be prepared for collection as arranged.
3. Refund Eligibility
Refunds or exchanges may be considered only in the following situations:
- An incorrect item was provided due to an administrative or fulfillment error.
- A payment was processed in error or duplicated.
- A product is defective or unavailable at the time of pick-up.
To request a review of your order, please contact us within 7 days of your purchase at [email protected] or call (905) 566-9403. Proof of purchase may be required.
4. Non-Refundable Items and Services
The following are non-refundable once processed:
- Interment rights, cremation services, or related memorial services.
- Custom or special-order items (e.g., engraved plaques, markers, or urns).
- Any item that has been collected, installed, or personalized.
5. Payment Security
All online payments are processed through a secure, licensed funeral payment gateway using industry-standard encryption. St. John’s Dixie Cemetery & Crematorium does not retain full credit card information.
6. Processing of Approved Refunds
If a refund is approved, it will be processed using the original method of payment. Please allow 5–10 business days for your financial institution to complete the transaction.
7. Contact Us
If you have questions about this Return & Refund Policy or believe an error has occurred with your transaction, please contact:
St. John’s Dixie Cemetery & Crematorium
737 Dundas Street East
Mississauga, ON L4Y 2B5
Phone: (905) 566-9403
Email: [email protected]